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Accessibility Statement

Last Updated: June 7, 2026

We at MarketPoint360 are working to make our site www.marketpoint360.com accessible to people with disabilities.

1. Our Commitment

MarketPoint360 is committed to ensuring our website and Service are accessible to everyone, including people with disabilities. We believe that digital accessibility is a right, not a feature, and we strive to provide an inclusive experience for all users regardless of ability, assistive technology, or browsing environment.

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We are actively working to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, cognitive, and neurological disabilities.

2. Scope

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

This policy applies to:

  • Our primary website at www.marketpoint360.com

  • Our web-based application and customer portal

  • Mobile applications published by MarketPoint360

  • Documentation, help center, and support content

  • Communications and marketing materials published digitally

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Third-party tools or services embedded in our platform (e.g., payment processors, chat widgets) may be governed by their own accessibility policies. We work to select vendors that share our commitment to accessibility.

3. Standards and Guidelines

Our accessibility efforts are guided by:

  • WCAG 2.2, Level AA — our primary conformance target

  • ARIA (Accessible Rich Internet Applications) — for dynamic and interactive content

  • Section 508 of the Rehabilitation Act (for U.S. federal contexts)

  • EN 301 549 — European accessibility standard for ICT products and services

  • ADA Title III — Americans with Disabilities Act guidance for digital services

We aim to meet or exceed these standards across our platform.

4. Key Accessibility Features

We have implemented or are actively working toward the following accessibility features:

 

4.1 Visual

  • Sufficient color contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text)

  • Text resizable up to 200% without loss of content or functionality

  • No content relies solely on color to convey information

  • All images, icons, and graphics include descriptive alternative text

  • Support for high-contrast and dark modes

 

4.2 Keyboard and Motor

  • Full keyboard navigability throughout the interface (no mouse required)

  • Visible focus indicators on all interactive elements

  • No keyboard traps — users can always navigate away from any component

  • Skip navigation links to bypass repetitive content

  • Sufficient click/touch target sizes (minimum 24×24 px, targeting 44×44 px)

 

4.3 Screen Readers and Assistive Technology

  • Semantic HTML used throughout for meaningful structure

  • ARIA landmarks, roles, and labels on dynamic content

  • Form fields paired with visible, programmatic labels

  • Error messages clearly associated with their form fields

  • Tested with common screen readers including NVDA, JAWS, VoiceOver, and TalkBack

 

4.4 Cognitive and Readability

  • Clear, plain language used in interface copy and documentation

  • Consistent navigation and layout across pages

  • Adequate time limits with options to extend or disable where applicable

  • No content that flashes more than 3 times per second (seizure safety)

  • Logical, predictable page structure with descriptive headings

 

4.5 Audio and Video

  • Captions provided for all pre-recorded video content

  • Transcripts available for audio-only content

  • Audio descriptions for video content where visual information is not conveyed in the audio track

  • No auto-playing media with sound

5. Known Limitations

Despite our best efforts, some areas of our Service may not yet fully conform to WCAG 2.2 AA. Known limitations include:

  • Third-party embeds: Some third-party widgets may not fully conform to our accessibility standards. We are working with those vendors to address gaps.

 

We are actively tracking and remediating these issues. If you encounter a barrier not listed here, please contact us (see Section 8).

6. Assistive Technology Compatibility

Service is designed to be compatible with the following assistive technologies:

Assistive Technology                                                       Supported Environments

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NVDA (Windows)                                                                   Chrome, Firefox

JAWS (Windows)                                                                   Chrome, Edge

VoiceOver (macOS/iOS)                                                    Safari

TalkBack (Android)                                                                Chrome

Windows Narrator                                                                 Edge

Dragon NaturallySpeaking                                                Chrome, Edge

Zoom Text / Magnifiers                                                       All major browsers

 

We test regularly across these combinations and prioritize fixes for supported environments.

7. Ongoing Efforts

Accessibility is not a one-time project — it is an ongoing commitment. Our current efforts include:

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  • Regular audits: We conduct internal accessibility audits on a quarterly basis and engage third-party auditors annually.

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  • User testing: We include people with disabilities in our usability testing cycles.

 

  • Team training: Our design, engineering, and content teams receive regular accessibility training.

 

  • Design system standards: Accessibility requirements are built into our component library and design system.

 

  • Roadmap tracking: Identified accessibility issues are tracked in our product backlog and prioritized alongside other work.

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  • Conformance reporting: We publish and maintain a VPAT (Voluntary Product Accessibility Template) for enterprise customers upon request.

8. Feedback and Contact

We welcome feedback on the accessibility of our Service. If you:

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  • Experience a barrier while using our platform

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  • Find content that is not accessible to you

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  • Need content in an alternative format

  •  

  • Have suggestions for improvement

 

Please contact our Accessibility Team:

Email: info@marketpoint.com

Phone: +1 (613) 804-2400 (voice and TTY/TDD)

Mailing Address: MarketPoint360 Accessibility Team 24 Kalbrook Street, Ottawa, Ontario, K2T 1A8 Canada

 

We aim to respond to accessibility-related feedback within 5 business days and to resolve reported barriers as promptly as possible.

9. Formal Complaints and Escalation

If you are not satisfied with our response to your accessibility concern, you may escalate through the following channels:

 

  • United States: File a complaint with the U.S. Department of Justice (ADA) or the relevant federal agency under Section 508.

  • ​

  • European Union / UK: Contact your national accessibility enforcement body or data protection authority.

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  • Other jurisdictions: Refer to your local disability rights or digital accessibility enforcement authority.

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We are committed to working in good faith to resolve any accessibility barriers before escalation becomes necessary.

10. Legal and Regulatory Compliance

We recognize our responsibilities under applicable accessibility laws, including:

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  • Americans with Disabilities Act (ADA), Title III

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  • Section 508 of the Rehabilitation Act (U.S.)

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  • European Accessibility Act (EAA) — effective June 2025

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  • Accessibility for Ontarians with Disabilities Act (AODA) — Canada

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  • Equality Act 2010 — United Kingdom

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  • Other applicable national and regional legislation

 

We are committed to meeting the requirements of these laws and will update our practices as standards and regulations evolve.

9. Formal Complaints and Escalation

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • [Name of the accessibility coordinator]

  • [Telephone number of the accessibility coordinator]

  • [Email address of the accessibility coordinator]

  • [Enter any additional contact details if relevant / available]

11. Changes to This Policy

We may update this Accessibility Policy as our conformance improves or as standards evolve. We will update the "Last Updated" date at the top of this page and, for significant changes, notify users via our website or email.

12. Conformance Status

Standard                                                 Level                                          Status

WCAG 2.2                                               Level A                                      Substantially conforms

WCAG 2.2                                               Level AA                                   Partially conforms*

Section 508                                           —                                                 Substantially conforms

EN 301 549                                             —                                                 Partially conforms*

 

*Partial conformance means that some parts of the content do not fully conform to the standard. Known exceptions are listed in Section 5 and our VPAT, available upon request.

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