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FAQs
Our Most Frequently Asked Questions
Frequently Asked Questions
What is MarketPoint360?
MarketPoint360 is an Ottawa, Ontario-based company that installs, stocks, and fully manages AI-powered micromarkets and smart vending solutions in residential and commercial buildings across the Ottawa-Carleton region. We provide a premium 24/7 food and beverage amenity to buildings at absolutely no cost to the property owner, condo board, or building manager.
What is a micromarket?
A micromarket is a self-checkout, unmanned retail store installed inside a building — typically in a lobby or common area. Unlike traditional vending machines, micromarkets feature open-access AI-powered smart coolers stocked with a wide selection of fresh food, beverages, snacks, grocery essentials, and incidentals. Customers grab what they need and pay by tapping a credit card or phone — no cash, no PIN, no staff required.
How is a MarketPoint360 smart store different from a vending machine?
Traditional vending machines offer a limited selection of snacks behind glass, require coin or card input per item, and are restocked on a fixed schedule regardless of demand. A MarketPoint360 smart store is a full open-access cooler stocked with 50–100+ premium products including fresh meals, grocery staples, and pharmacy items. AI vision cameras track selections automatically, restocking is demand-driven, and the entire experience is frictionless — tap to open, grab your items, walk away.
Where is MarketPoint360 located?
MarketPoint360 is headquartered at 24 Kalbrook St, Kanata, Ontario K2T 1A8. We serve the entire Ottawa-Carleton region including Downtown Ottawa, Kanata, Nepean, Barrhaven, Orléans, Gloucester, and Stittsville.
How much does it cost to get a micromarket in my Ottawa building?
Zero. MarketPoint360 provides the full service — equipment, installation, stocking, maintenance, and monitoring — at no cost to the property. We make the upfront $10,000 capital investment in the smart store equipment ourselves, as part of a mutually beneficial partnership with your building. There are no hidden fees, no monthly charges, and no operational costs to the property at any point.
Is there a free trial?
Yes. MarketPoint360 offers a free 3-month trial for qualifying Ottawa properties. This gives your building and your tenants a full experience of the service with zero financial commitment. Contact us to check availability and book your onsite consultation.
What is the contract or commitment required?
We operate on a mutually beneficial partnership model with building management. The arrangement is structured to be low-risk for the property — we make the capital investment, we manage everything, and the building provides the space. Specific terms are discussed during your free onsite consultation.
Who manages and restocks the micromarket?
MarketPoint360 handles 100% of operations. This includes ordering, delivery, restocking, cleaning, and routine maintenance. Our AI-powered inventory system monitors stock levels in real time and triggers restocking based on actual demand — not a fixed weekly schedule. Your building management team has zero responsibilities related to the smart store.
What happens if the smart store breaks down or malfunctions?
MarketPoint360 provides 24/7 remote monitoring and rapid technical response for any equipment failure. Our team is alerted automatically when an issue occurs and responds immediately. In most cases, issues are resolved remotely. For hardware failures requiring on-site service, our technical team is dispatched promptly.
Does the smart store work during a power outage?
Yes. Every MarketPoint360 smart store includes a 48-hour battery backup system. Your tenants will still have access to food, beverages, and essentials even during extended power outages — when local convenience stores and restaurants may be closed.
Is the micromarket secure? What about theft and vandalism?
Security is built into the system. All units are fully cashless — there is no cash on site, eliminating a primary theft incentive. AI cameras monitor the unit continuously for fraud and vandalism. MarketPoint360 carries $2 million in liability insurance covering the equipment and any incidents. The smart store is condo board approved and designed to meet the risk management requirements of residential buildings.
What is the contract or commitment required?
We operate on a mutually beneficial partnership model with building management. The arrangement is structured to be low-risk for the property — we make the capital investment, we manage everything, and the building provides the space. Specific terms are discussed during your free onsite consultation.
Who manages and restocks the micromarket?
MarketPoint360 handles 100% of operations. This includes ordering, delivery, restocking, cleaning, and routine maintenance. Our AI-powered inventory system monitors stock levels in real time and triggers restocking based on actual demand — not a fixed weekly schedule. Your building management team has zero responsibilities related to the smart store.
What happens if the smart store breaks down or malfunctions?
MarketPoint360 provides 24/7 remote monitoring and rapid technical response for any equipment failure. Our team is alerted automatically when an issue occurs and responds immediately. In most cases, issues are resolved remotely. For hardware failures requiring on-site service, our technical team is dispatched promptly.
Does the smart store work during a power outage?
Yes. Every MarketPoint360 smart store includes a 48-hour battery backup system. Your tenants will still have access to food, beverages, and essentials even during extended power outages — when local convenience stores and restaurants may be closed.
Is the micromarket secure? What about theft and vandalism?
Security is built into the system. All units are fully cashless — there is no cash on site, eliminating a primary theft incentive. AI cameras monitor the unit continuously for fraud and vandalism. MarketPoint360 carries $2 million in liability insurance covering the equipment and any incidents. The smart store is condo board approved and designed to meet the risk management requirements of residential buildings.
How do tenants pay at a MarketPoint360 smart store?
Tenants tap their credit card or phone (Apple Pay, Google Pay) to unlock the smart cooler. They select their items, the door closes, and AI vision cameras automatically identify every item chosen. The total is charged to the card used to unlock the unit — no self-checkout screen, no scanning, no friction. The entire transaction takes seconds.
What products are available in a MarketPoint360 smart store?
Every smart store is curated for its specific location and tenant profile. Standard offerings include ready-to-eat and frozen meals, fresh snacks, protein bars, premium beverages (cold brew, kombucha, energy drinks), grocery essentials (eggs, milk, butter, coffee, yogurt), and pharmacy and incidental items (Tylenol, Dayquil, bandages, phone chargers). Product selections are updated regularly based on purchase data and tenant preferences.
What are the hours of the smart store?
24 hours a day, 7 days a week, 365 days a year — including holidays, weekends, and during power outages (battery backup included). Tenants always have access to food and essentials steps from their door, regardless of the time or weather outside.
How does a micromarket help attract new tenants?
87% of tenants say building amenities influence their leasing decision. When a prospective tenant is choosing between two buildings at the same price point, a modern, functional amenity like a 24/7 smart store is a genuine differentiator. Most Ottawa buildings still offer the same standard package — gym, party room, rooftop. A micromarket is something your competitors almost certainly don't have yet.
Does a micromarket help with tenant retention?
Yes, indirectly but meaningfully. Higher tenant retention means fewer vacancies and lower leasing costs. In-building food and beverage services add an estimated $53 per unit in perceived property value. Some buildings also use the smart store as a differentiator to justify slight rent premiums. The smart store itself costs the building nothing, so any retention or leasing benefit is pure upside.
Does a micromarket increase my building's NOI (Net Operating Income)?
Yes, indirectly but meaningfully. Higher tenant retention means fewer vacancies and lower leasing costs. In-building food and beverage services add an estimated $53 per unit in perceived property value. Some buildings also use the smart store as a differentiator to justify slight rent premiums. The smart store itself costs the building nothing, so any retention or leasing benefit is pure upside.
What types of buildings qualify for a MarketPoint360 micromarket?
MarketPoint360 installs smart stores in a wide range of Ottawa properties: condos and apartment buildings, universities and high schools, hospitals and urgent care clinics, government buildings (courthouses, police stations, government offices), commercial office buildings, factories and warehouses, and gyms and recreation centres. If you have a building with regular foot traffic and a need for convenient food access, contact us to discuss eligibility.
How do I get started?
Book a free 15-minute consultation through our contact page or call us directly at (613) 804-2400. Our team will arrange a free onsite visit to assess your building, discuss your tenants' needs, and walk you through the installation process. Most installations are completed quickly with no disruption to your building or tenants.
Does MarketPoint360 serve areas outside Ottawa?
Currently, MarketPoint360 focuses exclusively on the Ottawa-Carleton region, including Downtown Ottawa, Kanata, Nepean, Barrhaven, Orléans, Gloucester, and Stittsville. If you are outside this area and interested in our service, contact us — we are growing and may be able to accommodate select locations beyond our current service area.
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